What is your Returns Policy?
- If something is not quite right with your item(s) you’ve got a 30 days from the order date to send back your items. All we ask is that the item/s are in an unused, unsoiled, unwashed and in an unaltered condition and returned with their original packaging, so that we can then resell this.
- If an item is found to be in an unsellable condition, I.E. Incorrect Packaging, Not Folded, Missing Item/s then we may charge a handling fee.
Is there anything I can’t return?
- We do not accept returns on any item/s from our clearance section.
- Any item/s worn or washed will be rejected.
- For hygiene purposes, no refunds or exchanges will be given for products that have aftershave, makeup, body odours, pet hair or cigarette smoke on.
How do I return my item/s?
If you would like to return an item(s) purchased at jornadaclothing.com please first contact our customer service team to check if your order is eligible for a return. You will need to provide us in your return request email; your order number, your name, your email address and your reason for wanting to return your item(s).
Once we receive your return request email it will be submitted to a member of our returns team for approval; please allow 1 - 5 working days for this process to complete. Do not send your item back to us until your return has been approved. Once approved you will be issued a unique RMA# returns code, please keep this safe as you will need it later.
When your return has been approved you will then need to send your item(s) back to our UK warehouse.
A refund will be processed within 5 working days of receipt of your returned good, where they adhere to our returns policy and the item(s) are in a sellable condition.
SHIPPING INSTRUCTIONS
1. Before you send a return back to us please first ensure your return request has been successfully approved to avoid any return complications or cancelations. We will send an email to you when we have approved your return.
2. Once your return has been approved; please print out the order confirmation email we sent you upon purchase relating to the item(s) you plan to return.
3. Clearly write the RMA# returns code we’ve provided you for this return on the printed order confirmation email.
4. Securely & safely repackage the returning item(s). Please also include your printed order confirmation email with the RMA# returns code written clearly on the document.
5. Send your return back to our warehouse with a carrier of your choice using a fully tracked and insured shipping service. Please return your item(s) to the shipping address listed below:
Jornada - Returns
HP10 9NA